Terms of Service

Overview

This website is operated by PeakSpan Health Pty Ltd ("we", "our", "us"). By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"). These Terms apply to all users of the site, including without limitation browsers, customers, and contributors of content.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree, you may not use the website or services.

We reserve the right to update or replace these Terms by posting changes on our website. Your continued use of the site after changes are posted constitutes acceptance.

1. Eligibility & Online Store Terms

• You must be at least 18 years old to use our services.
• You may not use our services for any unlawful purpose or in violation of applicable laws.
• You must not transmit viruses, malware, or destructive code. A breach of these Terms will result in immediate termination of services.

2. General Conditions

• We reserve the right to refuse service to anyone for any reason at any time.
• You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our express written permission.
• Credit card and payment information is always encrypted during transfer over networks.

3. Accuracy & Timeliness of Information

• Information on this site is for general purposes only and may not always be accurate, complete, or current.
• We are not responsible if information made available on this site is relied upon without consulting more accurate or complete sources.
• We may update content at any time without obligation to update past material.

4. Modifications to Services & Prices

• Prices for our services and products are subject to change without notice.
• We reserve the right to modify or discontinue services (or any part thereof) without notice.
• We are not liable to you or third parties for modifications, price changes, or service discontinuance.

5. Products, Services & Consultations

• Certain products or services may be available exclusively online and may have limited availability.
• We reserve the right to limit sales by region, person, or quantity.
• We do not warrant that product quality will meet your expectations or that any errors will be corrected.
• We provide telehealth consultations to process prescriptions and services. If you book a dedicated consultation, fees may apply. We also reserve the right to charge a no-show fee for missed appointments (details available in our FAQs).

6. Billing & Account Information

• We reserve the right to refuse or cancel any order. Restrictions may include multiple orders using the same customer account, credit card, billing, or shipping address.
• You agree to provide accurate and current billing and account information, and update it as needed.

7. Third-Party Tools & Links

• We may provide access to third-party tools "as is" without warranties. We are not liable for your use of such tools.
• Our website may include links to third-party websites. We are not responsible for third-party content, accuracy, or services.

8. User Feedback & Submissions

• If you send suggestions, reviews, or other submissions, you grant us the right to edit, publish, distribute, and use them in any medium.
• We are under no obligation to maintain submissions in confidence or to pay compensation.
• You agree your submissions will not violate third-party rights, contain unlawful content, or spread malware.

9. Prohibited Uses

You are prohibited from using the site or services:

• For unlawful purposes or to solicit others to perform unlawful acts.
• To infringe upon our intellectual property rights or those of others.
• To harass, abuse, defame, slander, discriminate, or intimidate.
• To upload malicious code or interfere with the functionality of the site.
• To collect or track personal information of others without consent.
• To spam, phish, crawl, or scrape our website.
• For any obscene or immoral purpose.

10. Health Information & Consent

• By using our services, you consent to the collection and use of your health information as described in our Privacy Policy.
• You understand that recommendations may involve risks and that outcomes are not guaranteed.

11. Errors & Omissions

• Occasionally, site content may contain errors or omissions relating to product descriptions, pricing, promotions, or availability.
• We reserve the right to correct errors or cancel orders based on incorrect information, even after submission.

12. Limitation of Liability

• To the fullest extent permitted by law, PeakSpan Health Pty Ltd and its staff are not liable for any direct, indirect, incidental, or consequential damages resulting from use of our services.
• Services and products are provided "as is" and "as available" without warranties of any kind.

13. Indemnification

You agree to indemnify and hold harmless PeakSpan Health Pty Ltd, its directors, officers, employees, affiliates, and contractors from any claims or demands made by third parties due to your breach of these Terms or violation of applicable law.

14. Severability

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

15. Termination

These Terms remain effective until terminated by you or us. If you fail to comply, we may terminate this agreement immediately and deny you access to services.

16. Entire Agreement

These Terms, along with our Privacy Policy and Disclaimer, constitute the entire agreement between you and PeakSpan Health Pty Ltd, superseding prior agreements.

17. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of NSW courts.

18. Contact Information

For questions about these Terms, please contact: